Announcing the winners of the
What Mortgage Awards 2016
The What Mortgage team is pleased to reveal the winners of the 2016 event as the What Mortgage Awards celebrate its 23rd year of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets, as voted for by you, the consumer
The voting process for the awards is split into two phases. The first was the “Have your say campaign” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and in the magazine and we ask our online visitors and magazine readers to nominate the names of businesses that they’ve had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, good products, good communication or just being treated fairly. We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 12 weeks, we list the nominees on our website and in the magazine and ask consumers to vote on the shortlisted organisations.
The presentation of the awards was held on 20 July at Bounce, Farringdon in the City of London, where we brought together all the winning businesses to present them with their awards.
We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners.
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Best Overall Lender
Winner: Halifax
Highly Commended: NatWest & Santander
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Best National Bank
Winner: NatWest
Highly Commended: Barclays & Halifax
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Best National Building Society
Winner: Skipton Building Society
Highly Commended: Leeds Building Society & Nationwide
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Best Regional Building Society
Winner: The Cambridge Building Society
Highly Commended: Furness Building Society & Nottingham Building Society
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Best Local Building Society
Winner: Harpenden Building Society
Highly Commended: Penrith Building Society & Teachers Building Society
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Best Direct Lender
Winner: Tesco Bank
Highly Commended: Halifax & HSBC
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Best Online Lender
Winner: Barclays
Highly Commended: first direct & Halifax
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Best Intermediary Lender
Winner: Santander for Intermediaries
Highly Commended: Halifax for Intermediaries & Kensington
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Best Lender Customer Service
Winner: NatWest
Highly Commended: first direct & Halifax
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Best Broker Customer Service
Winner: Mortgages for Business
Highly Commended: Countrywide & London & Country
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Best Lender Website
Winner: Virgin Money
Highly Commended: Nationwide & Post Office Money
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Best Broker Website
Winner: Mortgages for Business
Highly Commended: London & Country & Mortgage Advice Bureau
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Best Tracker Mortgage Lender
Winner: Nationwide
Highly Commended: Barclays & TSB
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Best Fixed Rate Mortgage Lender
Winner: Post Office Money
Highly Commended:Leeds Building Society & Skipton Building Society
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Best Buy-to-Let Mortgage Lender
Winner: Kensington
Highly Commended: Halifax & Virgin Money
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Best Shared Ownership Mortgage Lender
Winner: Leeds Building Society
Highly Commended: Halifax & Santander
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Best Offset Mortgage Lender
Winner: Coventry Building Society
Highly Commended: Barclays & first direct
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Best Specialist Lender
Winner: Kent Reliance
Highly Commended: Aldermore & Precise Mortgages
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Best Guarantor/Assisted Mortgage Lender
Winner: Family Building Society
Highly Commended: Barclays & Scottish Building Society
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Best Help to Buy Mortgage Lender – Mortgage Guarantee
Winner: Halifax
Highly Commended: Aldermore & NatWest
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Best Help to Buy Mortgage Lender – Equity Loan
Winner: Nationwide
Highly Commended: Barclays & Halifax
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Best Help to Buy ISA
Winner: Halifax
Highly Commended: Aldermore & Nationwide
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Best Mortgage Lender for First Time Buyers
Winner: Halifax
Highly Commended: Barclays & Nationwide Building Society
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Best Remortgage Lender
Winner: Santander
Highly Commended: Halifax & NatWest
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Best Comparison Site for Mortgages
Winner: money.co.uk
Highly Commended: comparethemarket.com & moneysupermarket.com
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Best Specialist Mortgage Adviser
Winner: Censeo
Highly Commended: London & Country & Mortgages for Business
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Best National Mortgage Adviser
Winner: London & Country
Highly Commended: Countrywide & Mortgages Advice Bureau
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Best Survey Provider
Winner: Countrywide Surveyors
Highly Commended: Allied Surveyors & e.surv
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Best Conveyancing Provider
Winner: My Home Move
Highly Commended: Beaumont Legal & Countrywide Conveyancing Services
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Best Large Loans Mortgage Lender
Winner: Santander
Highly Commended: Halifax & Investec Private Banking
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Best Bridging Lender
Winner: Shawbrook Bank
Highly Commended: Masthaven & WestOne
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Best Equity Release Lender
Winner: Aviva
Highly Commended: Legal & General Home Finance & more2life
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Best Equity Release Adviser
Winner: Bower Retirement Services
Highly Commended: Age Partnership & Key Retirement
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Best Equity Release Customer Service
Winner: Key Retirement
Highly Commended: Aviva & more2life
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Best Lifetime Product Provider
Winner: Aviva
Highly Commended: Legal & General Home Finance & more2life
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Best Second Charge Mortgage Lender
Winner: Shawbrook Bank
Highly Commended: Paragon & United Trust Bank
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Best Second Charge Mortgage Broker
Winner: Loans Warehouse
Highly Commended: Fluent Money & The Loan Partnership
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Best Home Insurance Provider
Winner: Direct Line
Highly Commended: Aviva & Legal & General
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Best Financial Protection Provider
Winner: Legal & General
Highly Commended: Aviva & helpucover
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Best Life Insurance Provider
Winner: Legal & General
Highly Commended: LV= & Royal London
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Best Landlord Insurance Provider
Winner: Direct Line for Business
Highly Commended: AXA & Simple Landlords Insurance
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Best Home Emergency Cover Provider
Winner: Saga
Highly Commended: British Gas & Direct Line
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Best Comparison Site for Insurance
Winner: Compare the Market
Highly Commended: money.co.uk & moneysupermarket.com
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Best Overall Insurer
Winner: Aviva
Highly Commended: Direct Line & Legal & General
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