Announcing the winners of the
What Mortgage Awards 2018
The What Mortgage team is delighted to reveal the winners of the 2018 What Mortgage Awards. This is a special year as the What Mortgage Awards celebrates its 25th anniversary – that’s 25 years of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets – as voted for by you, the consumer
The voting process for the awards is split into two phases. The first was the “Call for nominations” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and we ask our online visitors to nominate the businesses with which they have had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, competitive products, positive communication or just being treated fairly. We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 17 weeks, we list the nominees on our website and ask consumers to vote for their winners from the shortlist and give a rating score out of 5.
We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners and highly commended organisations.
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Best Overall Lender
Winner: Halifax
Highly Commended: Barclays & Santander
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Best National Bank
Winner: NatWest
Highly Commended: Barclays & Halifax
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Best National Building Society
Winner: Skipton Building Society
Highly Commended: Nationwide & Leeds Building Society
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Best Regional Building Society
Winner: Newcastle Building Society
Highly Commended: Family Building Society & The Cambridge Building Society
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Best Local Building Society
Winner: Harpenden Building Society
Highly Commended: Stafford Railway Building Society & The Melton Building Society
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Best Direct Lender
Winner: Tesco Bank
Highly Commended: Halifax & Nationwide
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Best Online Lender
Winner: Digital Mortgages by Atom Bank
Highly Commended: Barclays & Sainsbury’s Bank
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Best Intermediary Lender
Winner: Santander for Intermediaries
Highly Commended: Pepper Money & Barclays
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Best Mortgage Lender for First Time Buyers
Winner: Halifax
Highly Commended: Nationwide & Yorkshire Building Society
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Best Remortgage Lender
Winner: Santander
Highly Commended: Halifax & Yorkshire Building Society
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Best Fixed Rate Mortgage Lender
Winner: Bank of Ireland
Highly Commended: Leeds Building Society & Newcastle Building Society
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Best Variable Rate Mortgage Lender
Winner: Furness Building Society
Highly Commended: Post Office Money & The Nottingham
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Best Large Loans Mortgage Lender
Winner: Santander
Highly Commended: HSBC & Investec Private Banking
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Best Buy to Let Mortgage Lender
Winner: Kensington Mortgages
Highly Commended: Accord Mortgages & BM Solutions
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Best Specialist Lender
Winner: Pepper Money
Highly Commended: Kensington Mortgages & Keystone Property Finance
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Best Bridging Lender
Winner: Shawbrook Bank
Highly Commended: MT Finance & United Trust Bank
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Best Shared Ownership Mortgage Lender
Winner: Leeds Building Society
Highly Commended: The Melton Building Society & Teachers Building Society
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Best Guarantor/Assisted Mortgage Lender
Winner: Family Building Society
Highly Commended: Aldermore & Virgin Money
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Best Offset Mortgage Lender
Winner: Barclays
Highly Commended: first direct & Yorkshire bank
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Best Lender Website
Winner: Barclays
Highly Commended: Beverley Building Society & Saffron Building Society
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Best Mortgage Broker (Over 40 Advisers)
Winner: L&C
Highly Commended: Countrywide Mortgage Services & Mortgage Advice Bureau
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Best Mortgage Broker (Under 40 Advisers)
Winner: Mortgages for Business
Highly Commended: Key Solutions & The Mortgage Broker
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Best Online Mortgage Broker
Winner: L&C
Highly Commended: Habito & Trussle
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Best Buy to Let Mortgage Broker
Winner: The Buy to Let Broker
Highly Commended: L&C & Mortgages for Business
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Best Specialist Mortgage Adviser
Winner: Mortgages for Business
Highly Commended: L&C & Which?Mortgage Advisers
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Best Broker Website
Winner: Equity Release Supermarket
Highly Commended: L&C & Trussle
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Best Equity Release Lender
Winner: Aviva
Highly Commended: more 2 life & Retirement Advantage
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Best Equity Release Adviser
Winner: Bower Retirement
Highly Commended: Equity Release Supermarket & Responsible Life
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Best Equity Release Lender Customer Service
Winner: Aviva
Highly Commended: more 2 life & Pure Retirement
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Best Equity Release Adviser Customer Service
Winner: Key Retirement
Highly Commended: Age Partnership & Bower Retirement
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Best Bank Customer Service
Winner: NatWest
Highly Commended: first direct & Tesco Bank
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Best Building Society Customer Service
Winner: Principality Building Society
Highly Commended: Newcastle Building Society & The Cambridge Building Society
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Best Broker Customer Service
Winner: L&C
Highly Commended: Mortgage Advice Bureau & Loans Warehouse
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Best Second Mortgage Lender
Winner: United Trust Bank
Highly Commended: Paragon Bank & Precise Mortgages
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Best Second Mortgage Broker
Winner: Loans Warehouse
Highly Commended: Norton Finance & The Loan Partnership
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Best Comparison Site for Mortgages
Winner: money.co.uk
Highly Commended: knowyourmoney & TotallyMoney.com
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Best Survey Provider
Winner: Legal & General Surveying Services
Highly Commended: Countrywide Surveyors & e.surv
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Best Legal Services Provider
Winner: Countrywide Conveyancing Services
Highly Commended: LMS & Equilaw
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Best Financial Protection Provider
Winner: Legal & General
Highly Commended: Aviva & LV=
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Best Home Insurance Provider
Winner: Sainsbury’s Bank
Highly Commended: Aviva & Direct Line
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Best Life Insurance Product
Winner: Direct Line
Highly Commended: Legal & General & Royal London
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Best Landlord Insurance Provider
Winner: Direct Line for Business
Highly Commended: MORE TH>N & Simple Landlords Insurance
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