Revealed! The winners of the
What Mortgage Awards 2020
The What Mortgage team is delighted to reveal the winners of the 2020 What Mortgage Awards. Celebrating 27 years of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets – as voted for by you, the consumer
The voting process for the awards is split into two phases. The first was the “Call for nominations” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and we ask our online visitors to nominate the businesses with which they have had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, competitive products, positive communication or just being treated fairly. We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 17 weeks, we list the nominees on our website and ask consumers to vote for their winners from the shortlist and give a rating score out of 5.
We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners and highly commended organisations.
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Best Overall Lender
Winner: Halifax
Highly Commended: Nationwide & NatWest
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Best National Bank
Winner: NatWest
Highly Commended: HSBC & Halifax
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Best National Building Society
Winner: Skipton Building Society
Highly Commended: Leeds Building Society & Nationwide
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Best Regional Building Society
Winner: Newcastle Building Society
Highly Commended: The Cambridge Building Society & Leek United Building Society
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Best Local Building Society
Winner: Harpenden Building Society
Highly Commended: Furness Building Society & Hinckley and Rugby Building Society
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Best Direct Lender
Winner: Yorkshire Building Society
Highly Commended: first direct & Halifax
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Best Online Lender
Winner: Atom Bank
Highly Commended: Barclays & Halifax
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Best Intermediary Lender
Winner: Santander for Intermediaries
Highly Commended: Halifax for Intermediaries & NatWest Intermediary Solutions
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Best Mortgage Lender for First Time Buyers
Winner: Halifax
Highly Commended: Nationwide & Santander
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Best Remortgage Lender
Winner: Santander
Highly Commended: Halifax & HSBC
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Best Fixed Rate Mortgage Lender
Winner: TSB
Highly Commended: Hanley Economic Building Society & Leeds Building Society
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Best Variable Rate Mortgage Lender
Winner: Leek United Building Society
Highly Commended: Beverley United Building Society & Furness Building Society
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Best Large Loans Mortgage Lender
Winner: Barclays
Highly Commended: Halifax & HSBC
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Best Buy to Let Mortgage Lender
Winner: Landbay
Highly Commended: Kensington Mortgages & Vida Homeloans
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Best Specialist Lender
Winner: Kensington Mortgages
Highly Commended: Landbay & Vida Homeloans
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Best Short-Term Lender
Winner: Mint Bridging
Highly Commended: Precise Mortgages & United Trust Bank
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Best Shared Ownership Mortgage Lender
Winner: Leeds Building Society
Highly Commended: Ecology Building Society & Newbury Building Society
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Best Guarantor/Assisted Mortgage Lender
Winner: Family Building Society
Highly Commended: Barclays & Scottish Building Society
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Best Offset Mortgage Lender
Winner: Yorkshire Building Society
Highly Commended: Barclays & Family Building Society
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Best Self Build Mortgage Lender
Winner: The Melton Building Society
Highly Commended: Earl Shilton Building Society & The Loughborough Building Society
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Best Lender Website
Winner: The Cambridge Building Society
Highly Commended: Mansfield Building Society & Teachers Building Society
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Best Mortgage Broker (Over 40 Advisers and over)
Winner: L&C
Highly Commended: Mortgage Advice Bureau & SPF Private Clients
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Best Mortgage Broker (Up to 39 Advisers)
Winner: Alexander Hall
Highly Commended: Mortgages for Business & Your Mortgage Decisions
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Best Online Mortgage Broker
Winner: L&C
Highly Commended: Mojo & Online Mortgage Advisor
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Best Buy to Let Mortgage Broker
Winner: Mortgages for Business
Highly Commended: Dynamo & L&C
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Best Specialist Mortgage Adviser
Winner: L&C
Highly Commended: Buildstore Mortgage Services & Impact Specialist Finance
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Best Broker Website
Winner: L&C
Highly Commended: Alexander Hall & Equity Release Supermarket
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Best Equity Release Lender
Winner: Aviva
Highly Commended: Canada Life &more 2 life
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Best Equity Release Adviser
Winner: Equity Release Supermarket
Highly Commended: Age Partnership & Key
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Best Equity Release Lender Customer Service
Winner: Aviva
Highly Commended: more 2 life & Pure Retirement
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Best Equity Release Adviser Customer Service
Winner: Bower
Highly Commended: Key & Equity Release Supermarket
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Best Bank Customer Service
Winner: NatWest
Highly Commended: first direct & Halifax
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Best Building Society Customer Service
Winner: Principality Building Society
Highly Commended: The Melton Building Society & Teachers Building Society
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Best Broker Customer Service
Winner: Alexander Hall
Highly Commended: L&C & Mortgages for Business
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Best Second Mortgage Lender
Winner: United Trust Bank
Highly Commended: Equifinance & Precise Mortgages
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Best Second Mortgage Broker
Winner: Loans Warehouse
Highly Commended: fluent money & Norton Finance
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Best Comparison Site for Mortgages
Winner: Equity Release Supermarket
Highly Commended: moneysupermarket.co.uk & confused.com
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Best Survey Provider
Winner: Legal & General Surveying Services
Highly Commended: Gateway Surveyors & e.surv
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Best Legal Services Provider
Winner: LMS
Highly Commended: Ashfords & Equilaw
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Best Financial Protection Provider
Winner: Cirencester Friendly
Highly Commended: Legal & General & Scottish Friendly
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Best Home Insurance Provider
Winner: Sainsbury’s Bank
Highly Commended: AXA Insurance & Aviva
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Best Life Insurance Product (Over 50’s)
Winner: Royal London
Highly Commended: Direct Line & Legal & General
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Best Landlord Insurance Provider
Winner: Direct Line for Business
Highly Commended: Discount Landlord & Simple Landlords Insurance
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