Revealed! The winners of the
What Mortgage Awards 2021
The What Mortgage team is delighted to reveal the winners of the 2021 What Mortgage Awards. Celebrating 28 years of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets – as voted for by you, the consumer
The voting process for the awards is split into two phases. The first was the “Call for nominations” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and we ask our online visitors to nominate the businesses with which they have had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, competitive products, positive communication or just being treated fairly. We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 18 weeks, we list the nominees on our website and ask consumers to vote for their winners from the shortlist and give a rating score out of 5.
We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners and highly commended organisations.
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Best Overall Lender
Winner: Halifax
Highly Commended: Nationwide & TSB
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Best National Bank
Winner: NatWest
Highly Commended: Barclays & Halifax
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Best National Building Society
Winner: Skipton Building Society
Highly Commended: Nationwide & Yorkshire Building Society
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Best Regional Building Society
Winner: Newcastle Building Society
Highly Commended: Furness Building Society & Leek United Building Society
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Best Local Building Society
Winner: Harpenden Building Society
Highly Commended: Darlington Building Society & The Melton Building Society
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Best Direct Lender
Winner: TSB
Highly Commended: Barclays & Virgin Money
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Best Online Lender
Winner: Atom Bank
Highly Commended: Halifax & Santander
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Best Intermediary Lender
Winner: Skipton Building Society for Intermediaries
Highly Commended: NatWest Intermediary Solutions & Santander for Intermediaries
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Best Mortgage Lender for First Time Buyers
Winner: Halifax
Highly Commended: Nationwide & NatWest
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Best Remortgage Lender
Winner: Santander
Highly Commended: Halifax & HSBC
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Best Fixed Rate Mortgage Lender
Winner: TSB
Highly Commended: Coventry Building Society & Leeds Building Society
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Best Variable Rate Mortgage Lender
Winner: Furness Building Society
Highly Commended: Beverley Building Society & Leek United Building Society
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Best Large Loans Mortgage Lender
Winner: Santander
Highly Commended: Barclays & Investec Private Bank
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Best Buy to Let Mortgage Lender
Winner: Landbay
Highly Commended: Kensington Mortgages & Vida Homeloans
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Best Specialist Lender
Winner: Kensington Mortgages
Highly Commended: Pepper Money & Vida Homeloans
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Best Short-Term Lender
Winner: Mint Property Finance (Mint Bridging)
Highly Commended: Shawbrook Bank & United Trust Bank
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Best Shared Ownership Mortgage Lender
Winner: Leeds Building Society
Highly Commended: Mansfield Building Society & Teachers Building Society
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Best Guarantor/Assisted Mortgage Lender
Winner: Family Building Society
Highly Commended: Beverley Building Society & Buckinghamshire Building Society
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Best Offset Mortgage Lender
Winner: Barclays
Highly Commended: Family Building Society & first direct
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Best Self Build Mortgage Lender
Winner: The Melton Building Society
Highly Commended: Earl Shilton Building Society & The Loughborough Building Society
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Best Lender Website
Winner: more2life
Highly Commended: TSB & Virgin Money
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Best Mortgage Broker (40 Advisers and over)
Winner: L&C
Highly Commended: Mortgage Advice Bureau & SPF Private Clients
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Best Mortgage Broker (Up to 39 Advisers)
Winner: Alexander Hall
Highly Commended: A2B Financial Services & Mortgages for Business
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Best Online Mortgage Broker
Winner: L&C
Highly Commended: Habito & Trussle
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Best Buy to Let Mortgage Broker
Winner: Mortgages for Business
Highly Commended: Dynamo & WIS Mortgage & Insurance
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Best Specialist Mortgage Broker
Winner: impact specialist finance
Highly Commended: Buildstore Mortgage Services & L&C
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Best Broker Website
Winner: L&C
Highly Commended: Equity Release Supermarket & Momentum Mortgages
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Best Equity Release Lender
Winner: Aviva
Highly Commended: more2life & Pure Retirement
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Best Equity Release Broker
Winner: Equity Release Supermarket
Highly Commended: Bower Retirement & Key
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Best Equity Release Lender Customer Service
Winner: Aviva
Highly Commended: more2life & Pure Retirement
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Best Equity Release Broker Customer Service
Winner: Key
Highly Commended: Bower Retirement & Equity Release Supermarket
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Best Bank Customer Service
Winner: NatWest
Highly Commended: first direct & Halifax
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Best Building Society Customer Service
Winner: Principality Building Society
Highly Commended: Nationwide & The Melton Building Society
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Best Broker Customer Service
Winner: Alexander Hall
Highly Commended: impact specialist finance & L&C
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Best Second Mortgage Lender
Winner: Shawbrook Bank
Highly Commended: Optimum Credit & United Trust Bank
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Best Second Mortgage Broker
Winner: Loans Warehouse
Highly Commended: Brightstar & The Loan Partnership
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Best Comparison Site for Mortgages
Winner: Equity Release Supermarket
Highly Commended: money.co.uk & Uswitch
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Best Surveying Service
Winner: Legal & General Surveying Services
Highly Commended: e.surv & The Moving Portal
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Best Legal Services Provider
Winner: LMS
Highly Commended: Equilaw & The Moving Hub
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Best Financial Protection Provider
Winner: Cirencester Friendly
Highly Commended: Scottish Friendly & Vitality
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Best Home Insurance Provider
Winner: AXA Insurance
Highly Commended: Asda Money & Sainsbury’s Bank
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Best Life Insurance Product (Over 50’s)
Winner: OneFamily
Highly Commended: Post Office & Royal London
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Best Landlord Insurance Provider
Winner: Direct Line for Business
Highly Commended: Simply Business & Simple Landlords Insurance
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