Charwin Mortgages is celebrating being nominated as a finalist in the Personal Finance Awards 2023/24. The mortgage broker explains how it’s improving access to mortgages and how it’s ready to offer good quality financial advice to everyone
We’re delighted to have been nominated for a Personal Finance Award in Best Second Mortgage Broker category.
Here’s a bit more about who we are and what we do…
Charwin Mortgages is a trading style of Charwin Private Clients, established in 2009 and based in Norwich.
Our company is properly independent and helps people all over the UK and Northern Ireland with their mortgage, finance, and insurance needs.
We know that times are tough right now, and there’s an increasing number of people who struggle to get a mortgage approved.
Access to good quality financial advice is often restricted to these people and we don’t think this is fair. We’re here to change this, providing almost everyone access to mortgages, no matter what their circumstances are, and in a very human way.
“Trust is hard earned, and a vital part of financial services.” – Ranald Mitchell, Charwin Mortgages
Our service is underpinned by four principles: reputation, service, market position and pricing. Trust is an important matter for anyone receiving financial advice and we are proud our customers have rated us “excellent” on Trustpilot with a 5* rating.
Our reviews have told us that our customers enjoy the levels of expertise and communication they get from our well-trained, friendly mortgage advisers and would recommend us to others.
All customers have two dedicated points of contact during their dealings us, allowing us to handle everything smoothly and efficiently on their behalf.
“Recognising Charwin Mortgages as category winners in the PFA’s will encourage many more people who need help to get in touch. Many have low confidence with their situations and need reassurance that they are not wasting their time.”
Our market position is extensive and ultra-inclusive, including those with poor credit scores. The world of mortgage lending is unforgiving, and many brokers are ill-prepared to undertake the work involved to help applicants with poorer scores.
We have unlimited access to the UK mortgage market as well as a second mortgage panel that is arguably the best in the business.
This allows us to provide residential mortgages, buy to let, secured loans and bridging finance to customers with a variety of backgrounds. Many have been affected by the cost-of-living increases leading to financial pressures, credit impairments, such as missed payments, defaulted accounts and CCJs, and those coming to the end of ultra-low interest rates are worried about what happens next.
“We help people make financial decisions with confidence and provide as much support as is needed.”
We work tirelessly to provide good outcomes for all our customers. We know which lenders to approach and importantly, how to present customers in a way that will likely be accepted. For complex applications, we take the necessary steps to optimise applications and prepare for underwriting. So, if your situation isn’t straightforward, we have the tools and resources to make the process a whole lot easier.
“Absolutely delighted we chose Charwin. Everyone I have spoken to put me at ease, wanted to personally thank Rob and Diana for getting us through the process and we are now working towards a better financial future.” – Trustpilot Review, September 2023
Unlike many of our competitors, we don’t have introducers and deal directly with consumers. Winning our category in the Personal Finance Awards would mean a lot to us as a company, recognising the important work we do, but even more so, to our future customers.
This award would encourage more people to talk to us and realise that their mortgage aspirations can be achieved not matter what their situations, and even if they have tried with other brokers or lenders already.
We look forward to helping many more customers in the future and your vote helps to ensure we do.
