Commitment to community
We’re always listening to our customers and finding new ways to deliver the services they need. Despite a national trend of bank branch closures, Newcastle Building Society remains committed to our high streets, and we’re continuing to invest in and grow our branch network.
Across the North East, North Yorkshire and Cumbria, the branches are well placed to meet the needs of our Members, serve the communities they are located in, and help ensure that important face-to-face financial services remain accessible to everyone in the community.
Buying your first home
In another demonstration of our care for customers, Newcastle Building Society continues to recognise that the process of purchasing a first home can be daunting and complicated.
That is why we have introduced a team of friendly First Time Buyer Coaches, who will help guide you on your journey to home ownership. The Coaches will support you through the whole process, from working out how much deposit you need to save, all the way through to completing on your first home. Assisted by our team of qualified Mortgage Advisers, our Coaches will answer any questions you may have and be with you every step of the way throughout your journey.
Amid the cost-of-living crisis, we have redoubled our efforts to help first-time buyers through the financial squeeze with Shared Ownership and First Homes mortgage products. Last year we recorded an 8.5% increase in new mortgage customers as we helped thousands of first-time buyers realise their dream of owning their own home.
“As agile a lender as I have come across in the market in the last few years”
Mark Pender (Mortgage Advice Bureau)
Our tailored approach
For those customers requiring a more flexible approach to their mortgage needs, you can rest assured your mortgage application will be processed by a member of our expert team and never by a computer.
This is especially valuable for those seeking large loans or our self-employed members, offering tailored solutions for complex financial needs. We know there is no one-size-fits-all solution, this is why we are one of the few lenders to offer specific products for self-employed clients with less than two years of trading. With competitive products, access to experts, and new technology investments, we’re continuously working so we can meet the diverse needs of our Members.
“Helping people that are strong mortgage applicants that don’t necessarily fit on the high street & saving them money by not going for a specialist lender (is a key priority for Newcastle Building Society)”
Willian Mawson (Mortgage Advice Bureau)
Innovation and technology
For the brokers: we’re committed to making your life easier through our investment in technology. We provide innovative solutions to enhance efficiency and invest in the latest tools and resources for a convenient experience. Our newly launched digital mortgage application will enable you to easily update DIP and full mortgage applications – so you can spend more time with your clients, and less time on admin. Featuring an enhanced criteria search tool, our refreshed intermediaries website makes it easier for you to find the answers you’re looking for.
We would like to thank all our Members and brokers alike for the nominations and promise to continue delivering our purpose of connecting our communities with a better financial future.
Nominated for:
– Best Overall Lender
– Best Building Society Customer Service
– Best Regional Building Society
– Best Intermediary Lender
– Best Mortgage Lender for First Time Buyers
