The What Mortgage team is pleased to reveal the winners of the 2017 event as the What Mortgage Awards celebrate its 24th year of recognising and rewarding the best businesses in the UK’s mortgage and personal finance markets, as voted for by you, the consumer.
The voting process for the awards is split into two phases. The first was the “Call for nominations” which lasted for four weeks. This involves posting the categories for the various awards on the What Mortgage website and in the magazine and we ask our online visitors and magazine readers to nominate the names of businesses that they’ve had positive experiences. We don’t ask them to give their reasons but it’s usually for things like excellent customer service, competitive products, positive communication or just being treated fairly. We then take that data and collate it to form our shortlist. In the second part of the voting process, which lasts for 17 weeks, we list the nominees on our website and in the magazine and ask consumers to vote for their winners on the shortlisted organisations and give a rating score out of 5.
We’d like to thank everyone who voted in the What Mortgage Awards as we really appreciate you taking the time to have your say. Well done to every business that was nominated during the process and many congratulations to all of our winners and highly commended.
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Best Overall Lender
Winner: Halifax
Highly Commended: NatWest & Santander
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Best National Bank
Winner: NatWest
Highly Commended: Barclays & Halifax
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Best National Building Society
Winner: Skipton Building Society
Highly Commended: Leeds Building Society & Nationwide Building Society
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Best Regional Building Society
Winner: Newcastle Building Society
Highly Commended: The Cambridge Building Society & Furness Building Society
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Best Local Building Society
Winner: Harpenden Building Society
Highly Commended: Loughborough Building Society & Teachers Building Society
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Best Direct Lender
Winner: Tesco Bank
Highly Commended: Halifax & Nationwide Building Society
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Best Online Lender
Winner: Barclays
Highly Commended: Leeds Building Society & Tesco Bank
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Best Intermediary Lender
Winner: Santander for Intermediaries
Highly Commended: Aldermore Bank & NatWest for Intermediaries
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Best Lender Customer Service
Winner: NatWest
Highly Commended: Skipton Building Society & Newcastle Building Society
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Best Broker Customer Service
Winner: Countrywide Mortgage Services
Highly Commended: London & Country & Mortgages for Business
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Best Lender Website
Winner: Coventry Building Society
Highly Commended: Family Building Society & Virgin Money
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Best Broker Website
Winner: Mortgage Advice Bureau
Highly Commended: Mortgages for Business & London & Country
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Best Variable Mortgage Lender
Winner: Post Office Money
Highly Commended: Yorkshire Building Society & West Brom
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Best Fixed Rate Mortgage Lender
Winner: Bank of Ireland
Highly Commended: Newcastle Building Society & Post Office Money
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Best Buy-to-Let Mortgage Lender
Winner: Kensington Mortgages
Highly Commended: Accord Mortgages & Godiva Mortgages
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Best Shared Ownership Mortgage Lender
Winner: Leeds Building Society
Highly Commended: Halifax & Melton Building Society
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Best Offset Mortgage Lender
Winner: Yorkshire Building Society
Highly Commended: Clydesdale Bank & Family Building Society
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Best Specialist Lender
Winner: Pepper Homeloans
Highly Commended: Precise Mortgages & Shawbrook Bank
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Best Guarantor/Assisted Mortgage Lender
Winner: Family Building Society
Highly Commended: Nationwide Building Society & Scottish Building Society
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Best Help to Buy Mortgage Lender – Equity Loan
Winner: Barclays
Highly Commended: Halifax & Newbury Building Society
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Best Help to Buy ISA
Winner: Nationwide Building Society
Highly Commended: Chorley Building Society & Halifax
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Best Mortgage Lender for First Time Buyers
Winner: Halifax
Highly Commended: Nationwide Building Society & Santander
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Best Remortgage Lender
Winner: Santander
Highly Commended: Halifax & NatWest
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Best Comparison Site for Mortgages
Winner: knowyourmoney
Highly Commended: money.co.uk & moneysupermarket.com
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Best Specialist Mortgage Adviser
Winner: Mortgages for Business
Highly Commended: London & Country & The Mortgage Broker
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Best National Mortgage Adviser
Winner: London & Country
Highly Commended: Mortgage Advice Bureau & Mortgages for Business
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Best Survey Provider
Winner: Countrywide Surveying Services
Highly Commended: e.surv & Legal & General Surveying Services
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Best Conveyancing Provider
Winner: MyHomeMove
Highly Commended: Beaumont Legal & Countrywide Conveyancing Services
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Best Large Loans Mortgage Lender
Winner: Santander
Highly Commended: HSBC & Investec Private Banking
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Best Bridging Lender
Winner: Shawbrook Bank
Highly Commended: Precise Mortgages & United Trust Bank
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Best Equity Release Lender
Winner: Aviva
Highly Commended: Legal & General Home Finance & more2life
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Best Equity Release Adviser
Winner: Bower Retirement Services
Highly Commended: Age Partnership & Key Retirement
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Best Equity Release Lender Customer Service
Winner: Aviva
Highly Commended: Just & more2life
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Best Equity Release Adviser Customer Service
Winner: Key Retirement
Highly Commended: Age Partnership & Bower Retirement
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Best Second Mortgage Lender
Winner: Shawbrook Bank
Highly Commended: Prestige & United Trust Bank
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Best Second Mortgage Broker
Winner: Loans Warehouse
Highly Commended: Loan.co.uk & The Loan Partnership
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Best Home Insurance Provider
Winner: Sainsbury’s Bank
Highly Commended: Aviva & Legal & AXA Insurance
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Best Financial Protection Provider
Winner: Aviva
Highly Commended: Legal & General & LV=
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Best Life Insurance Provider
Winner: Legal & General
Highly Commended: LV= & Royal London
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Best Landlord Insurance Provider
Winner: Direct Line for Business
Highly Commended: MORE TH>N Business & Simple Landlords Insurance
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Best Home Emergency Cover Provider
Winner: HomeServe
Highly Commended: 24|7 Home Rescue & Direct Line
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Best Comparison Site for Insurance
Winner: money.co.uk
Highly Commended: comparethemarket.com & moneysupermarket.com
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Best Overall Insurance Provider
Winner: AXA Insurance
Highly Commended: Aviva & MORE TH>N
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