The Cambridge Building Society (CBS) has moved to ensure its customers are better informed about the progress of their mortgage application.
Working with UK technology specialist MatsSoft it has installed a Multi Application Tracking System (MATS), designed to make the processing of mortgage applications “smoother” for customers, mortgage intermediaries and employees.
Through MATS, employees at CBS can closer follow the progress of mortgage cases more closely, while regular updates via text messages, emails and personalised web pages can easily be sent to customers.
CBS commercial director Andy Lucas said: “We identified ways to further improve our service to customers and intermediaries and the MATS system was able to bridge these gaps.
“So far we have received great feedback from our customers and mortgage intermediaries and it has made a significant improvement to output levels of our employees.”
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