Customers of Metro Bank will now be able to apply for a mortgage in-store using its newly launched online mortgage portal.
The portal applies to online applications for both residential and buy-to-let mortgages.
It is aligned to Metro Bank’s manual underwriting process, which means that the lender can provide instant decisions, where possible. If a case is more complex, it will be referred to the bank’s mortgage team who will assess on an individual, case by case basis.
There is also a dedicated helpdesk and customers will have one single point of contact throughout the application process.
For customers who apply for mortgages directly through a Metro Bank store, mortgage adviser or private banker, the bank says the online system will significantly improve the customer’s experience behind the scenes by providing text and email updates at key stages in the application process.
The new portal is part of Metro Bank’s wider investment in technology. Other innovations include instant contactless card printing technology, on the spot account opening and e-signature functionality that allows customers to save time and paper.
Richard Saulet, director of mortgages at Metro Bank, commented: “At Metro Bank our customers and their needs always come first. The new online mortgage portal will make a big difference to our customers and broker partners, who will benefit from the enhanced technology.
“Most importantly, this is enhanced technology supported by a human touch, with manual underwriting continuing to be central to our offering. Providing the best in service and convenience to our customers is extremely important to us, and the new portal will help us to continue doing this as we grow.”
All Metro Bank remortgage products offer free legal and valuation fees up to a maximum property value of £1.5 million.
